One of our large hospitality clients was thrilled to tell us that our work was responsible for about 5% of their quarterly revenue! What’s equally impressive is that the process used to deliver that performance represents a major achievement in technology adoption acceleration services.
On June 28, 2010, Frantz Group professionals surpassed 2,000 property management system (PMS) installs on behalf of a large hotel franchisor. This incredible achievement allows our client to see their bottom line clearly, move forward with streamlined efficiencies and collect $25 million in revenue from signed properties.
The project began on October 1, 2009, when our client sought assistance transitioning approximately 2,500 properties from legacy applications to various PMS platforms, including a web-based solution for limited service properties. For nearly one year, Frantz Group combined direct mail pieces, follow-up calls, and implementation efforts to install, sign, and/or approve 90 percent of all eligible properties, which exceeded the client’s goal.
During the final 2-month push, over 450 properties were scheduled for installation. The streamlined implementation demonstrates Frantz Group’s ability to handle powerful projects and deliver top-notch results to its clients.
Frantz Group has worked with franchise operations for the past 7 years. Comprehensive services include data cleanse, profiling, demand generation, telesales and project management into quick serve, hospitality and lodging.